Accelerate

Key Index Topics:

• create a learning organization.
• DORA metrics. Measure: delivery lead time, deployment frequency, time to restore service, change fail rate.
• anxiety: if engineers feel deployment anxiety, that highlights friction, and is important to measure.
• cross-functional teams: can get together on "hack days" to work on a project
• technical debt: prioritize "yak days" where teams get together to work on just TD
• identity: the extent to which people identified with their organization predicted a generative Westrum Culture, as well as performance in terms of market share and profitability.
• Lean practices: limit WIP, visual management, feedback from production, lightweight change approvals.
• dashboards: are they used to share info? is info on quality and productivity readily available? are failure rates show publicly on them? important: types of info displayed, how broadly it's shared, how easy it is to access. visibility is key.

Chapter 3: Measuring and Changing Culture